The new service programme’s reliance on increased OEM commitment, enhanced risk mitigation and long-term collaboration with customers is a transformative arrangement which will optimise fleet equipment maintenance standards across the tugboat industry. The agreement covers the support of the tugs’ robust US255 thrusters and ND Aquapilot remote control systems.ĮTC is an efficient, proactive new business model which replaces KM’s previous time- and material-based customer support approach with a fixed yearly fee. Kongsberg Maritime (KM) has signed a contract to provide KM’s innovative new Extended Thruster Coverage (ETC) service programme to support two new ice-breaking escort tugs, currently in build at Sanmar shipyard for the Finnish towage company Alfons Håkans. Tuomas Raumanen (middel) and Alfons Håkans signs an agreement with Jouni Raatikainen and Jarmo Vanha-aho of Kongsberg Maritime for long-term support via KONGSBERG’s Extended Thruster Coverage programme
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